Shipping Policy
Estimated delivery times
Processing takes 1 to 2 business days. Once shipped, average delivery is 7 to 12 business days.
Orders placed Friday afternoon or over the weekend may take a little longer to process.
Delivery times are estimates and may vary depending on the destination, carrier, customs processing and other circumstances outside our reasonable control.
Shipping costs
Shipping is completely free on all orders.
There are no extra shipping fees and no minimum order value.
Payment options
All payment options on sophie-gracemelbourne.com are protected using secure encryption.
Available payment methods may include:
- Credit card (AMEX, Mastercard, Visa)
- Apple Pay
- Google Pay
- Shop Pay
Origin & delivery
To offer fair and competitive prices, we work directly with our suppliers. Products may therefore be shipped directly from our suppliers, which means delivery times may be longer than with locally stocked products.
Depending on the destination and applicable laws, customs duties, import taxes or other charges may apply. Where such charges are applicable and are not included in the purchase price, they may be payable by the customer.
During periods of high order volume, holidays or circumstances affecting carriers, there may be some delays. We will ship orders as soon as reasonably possible and keep you informed where appropriate.
Contact
Have a question about your delivery or shipping options?
Contact us at info@sophie-gracemelbourne.com — our customer service team will be happy to assist.