Shipping Policy
Estimated Delivery Times
Orders typically require 1 to 2 business days to be processed before shipment. After dispatch, estimated delivery is generally 7 to 12 business days.
Orders placed on Friday afternoon, during weekends or on public holidays may require additional processing time. Business days exclude weekends and public holidays.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, customs processing, weather conditions, public holidays and other factors affecting transportation.
We aim to dispatch orders as promptly as reasonably possible. If a significant delay becomes known to us, we will endeavour to provide relevant updates where appropriate. Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Shipping Costs
Standard shipping is free on all orders. There is no minimum order value required to qualify for free standard shipping.
Any additional delivery service or charge, if offered, will be displayed at checkout before you complete your purchase. Customs duties, import taxes or other government-imposed charges may apply separately where relevant.
Payment Options
Payments on sophie-gracemelbourne.com are processed through the payment methods made available at checkout using the applicable payment provider's security measures.
Available payment methods may include:
- Credit and debit cards, including American Express, Mastercard and Visa
- Apple Pay
- Google Pay
- Shop Pay
The payment methods available for a particular order will be shown at checkout and may vary depending on the customer's location and the payment provider.
Shipping Origin and Fulfilment
To offer a range of products at competitive prices, we work with third-party suppliers and fulfilment partners. Depending on the product and destination, an order may be dispatched directly from a supplier or fulfilment facility rather than from a locally stocked warehouse.
This means that the dispatch location may vary between products and orders. The estimated delivery timeframe stated in this policy applies regardless of the dispatch location, although actual delivery times may vary.
Customs Duties and Import Taxes
Orders delivered to Australia or New Zealand may be subject to customs duties, import taxes, GST or other charges, depending on the destination, the nature and value of the goods, and the applicable laws.
Unless expressly stated otherwise at checkout, any applicable charges that are not included in the purchase price or collected at checkout may be payable by the customer. Customers are encouraged to check the relevant requirements with their local customs or tax authorities if they have questions about potential charges.
Tracking and Delivery Updates
Where tracking is available, tracking details will be provided after the order has been dispatched. Tracking information may take some time to become active or to display its first update after dispatch.
Customers should ensure that their shipping address, contact details and other delivery information are accurate when placing an order. Please contact us promptly if you identify an error. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Delays and Delivery Issues
Delivery may occasionally be delayed due to high order volumes, public holidays, carrier disruptions, customs inspections, severe weather or other circumstances beyond our reasonable control.
If your order appears to be delayed, please contact us with your order number so that we can assist you. We will work with the relevant fulfilment or delivery partner where appropriate to help clarify the status of your shipment.
Nothing in this policy excludes, restricts or modifies any consumer guarantees or other rights that cannot lawfully be excluded under the applicable laws of Australia or New Zealand.
Contact Us
If you have any questions about shipping, delivery estimates or the status of your order, please contact our customer service team:
Email: info@sophie-gracemelbourne.com
Please include your order number where applicable so that we can assist you more efficiently.
Business and Store Operator Information
Store Name: Sophie & Grace Melbourne
Online Store Operator: Elevana Group LLC
Company Number: 2026-001956883
Registered Address: 30 N Gould St, Sheridan, WY 82801, United States
Customer Service Email: info@sophie-gracemelbourne.com
Website: sophie-gracemelbourne.com
Advertising Account and Payment Information
Advertising Entity: HustleEcom LLC
Company Number: 2026-002071730
Registered Address: 30 N Gould St, Sheridan, WY 82801, United States
HustleEcom LLC is the separate legal entity associated with the Google Ads account and advertising payments for Sophie & Grace Melbourne. Elevana Group LLC operates the online store. These entities have distinct roles.
Last updated: October 12, 2026