Terms & Conditions
This website is operated by Sophie & Grace Melbourne, a trading name of Elevana Group LLC (Company No. 2026-001956883), registered at 30 N Gould St, Sheridan, WY 82801, United States. Throughout this website, "we", "us" and "our" refer to Sophie & Grace Melbourne and its operating business, Elevana Group LLC.
Advertising for Sophie & Grace Melbourne is funded through HustleEcom LLC (Company No. 2026-002071730), registered at 30 N Gould St, Sheridan, WY 82801, United States. HustleEcom LLC is the entity associated with the store's Google Ads account and advertising payments. It is a separate legal entity from Elevana Group LLC, which operates the online store.
Sophie & Grace Melbourne offers this website, including all information, tools and services available from it, subject to your acceptance of the terms, conditions, policies and notices stated here. By visiting our website or purchasing from us, you agree to these Terms & Conditions and the policies referenced herein. Please read them carefully. If you do not agree, you should not use the Service.
1 – Online use conditions
You confirm that you are of legal age to enter into a contract in your jurisdiction, or have the necessary consent from a parent or legal guardian where required.
You may not use our products for any illegal or unauthorized purpose, violate any laws applicable to you, or transmit viruses or destructive code. A breach may result in restriction or termination of your access to the Service, to the extent permitted by law.
2 – General conditions
We reserve the right to refuse service to anyone at any time, to the extent permitted by law.
Content you submit, excluding payment card information, may be transferred across networks and adapted to technical requirements. Payment card information is handled through applicable payment systems and security measures.
You agree not to reproduce, copy, sell or exploit any portion of the Service without our written permission, except where permitted by law.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
3 – Accuracy of information
We make reasonable efforts to keep the information on this website accurate and up to date. However, some information may occasionally contain errors, omissions or outdated details.
We reserve the right to update website content where necessary. Where an error materially affects an order, we will take appropriate steps to resolve the matter in accordance with applicable law.
4 – Modifications to service and prices
Prices are subject to change. The price applicable to an order will be displayed during checkout.
We may modify or discontinue the Service at any time, subject to applicable law.
Changes will not affect an order that has already been accepted, except where permitted or required by law.
5 – Products or services
Product descriptions, images, specifications and prices are provided to help customers make informed purchasing decisions. Placing an order constitutes an offer to purchase the selected product. An automated confirmation email confirms receipt of your order but does not necessarily constitute final acceptance.
We reserve the right to accept or decline an order where there is a legitimate reason and subject to applicable law.
Statutory consumer guarantee rights apply. For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For customers in New Zealand, applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 apply.
Certain products may be available online only and in limited quantities. Returns are handled in accordance with our Refund Policy and applicable consumer law.
We make reasonable efforts to display product colours and images accurately. However, the appearance of a product may vary depending on your screen and display settings.
Products may be shipped directly from our suppliers and fulfilled through third-party logistics partners, including international fulfilment facilities. Where applicable, customs duties, import taxes or other charges will be disclosed before purchase where reasonably possible and as required by law.
Nothing in this section limits any consumer rights that apply under Australian or New Zealand law.
6 – Billing & account accuracy
We may refuse or limit an order where permitted by law, including where we have a legitimate concern about fraud, unauthorised transactions or inaccurate order information.
You agree to provide current, complete and accurate purchase and account information and to update it promptly so that we can process your transactions and contact you when necessary.
Customer payment receipts or transaction records may identify Elevana Group LLC in connection with purchases made through the store.
7 – Optional tools
Third-party tools may be provided through our website. These tools may be subject to the terms and conditions of their respective providers. Your use of such tools is subject to those terms and applicable law.
8 – Third-party links
Third-party links may lead to websites that are not affiliated with us. We are not responsible for the content, policies or practices of third-party websites.
Complaints about third-party products or services should be directed to the relevant third party, without affecting any rights you may have against us under applicable law.
9 – User submissions
If you send ideas, suggestions, comments or other submissions, you agree that we may use them to operate and improve our services, to the extent permitted by law.
We may remove content that is unlawful, defamatory, threatening, abusive or otherwise objectionable, where appropriate and permitted by law.
You are responsible for the accuracy and legality of your comments and submissions.
10 – Personal information
Your submission of personal information is governed by our Privacy Policy, available on our website.
11 – Errors and omissions
The website may contain errors or omissions relating to product descriptions, prices, promotions, shipping, availability or other information.
We may correct errors and omissions and, where permitted by law, cancel or modify orders affected by materially inaccurate information.
If an order is cancelled, any amount paid for the affected order will be refunded where applicable.
12 – Prohibited uses
You may not use the website for unlawful purposes, to violate applicable laws, infringe intellectual property rights, harass or discriminate against others, submit false information, upload viruses or malicious code, collect others' data without authorisation, send spam or phishing communications, or interfere with the website's security features.
13 – Disclaimer; limitation of liability
We make reasonable efforts to keep the Service available but do not guarantee that it will always be uninterrupted, secure or error-free.
To the extent permitted by law, the Service and products are provided on an "as is" and "as available" basis.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under applicable law.
For customers in Australia, mandatory consumer guarantees under the Australian Consumer Law apply. For customers in New Zealand, applicable consumer guarantees and remedies under the Consumer Guarantees Act 1993 apply.
14 – Indemnification
To the extent permitted by law, you are responsible for losses arising directly from your unlawful use of the Service or your breach of these Terms & Conditions.
This does not apply to the extent that a claim or loss results from our own breach of applicable law or conduct for which liability cannot lawfully be excluded.
15 – Severability
If any provision is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
16 – Termination
These Terms remain valid until terminated by you or by us in accordance with applicable law.
We may restrict or suspend access to the Service where permitted by law if you breach these Terms & Conditions or use the Service for unlawful, fraudulent or abusive purposes.
17 – Entire agreement
These Terms & Conditions, together with the policies referenced herein, govern your use of the Service and purchases made through the website, subject to any mandatory legal rights that apply.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.
18 – Governing law
These Terms & Conditions are subject to applicable laws and any mandatory consumer protection laws that apply to your purchase or use of our products and services.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any mandatory rights or remedies available to consumers in Australia or New Zealand.
19 – Changes
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be made available on this page with the applicable revision date.
Changes will apply prospectively and will not remove rights that have already accrued or rights that cannot lawfully be removed.
20 – Contact
If you have any questions regarding these Terms & Conditions, our products or an order, please contact us at:
Sophie & Grace Melbourne
Email: info@sophie-gracemelbourne.com
Website: sophie-gracemelbourne.com
21 – Company information
Store Brand: Sophie & Grace Melbourne
Store Operator:
Elevana Group LLC
Company No.: 2026-001956883
Registered Address: 30 N Gould St, Sheridan, WY 82801, United States
Google Ads Account and Advertising Payments:
HustleEcom LLC
Company No.: 2026-002071730
Registered Address: 30 N Gould St, Sheridan, WY 82801, United States
Customer Service: info@sophie-gracemelbourne.com
Website: sophie-gracemelbourne.com
Elevana Group LLC operates the Sophie & Grace Melbourne online store. HustleEcom LLC is a separate legal entity associated with the store's Google Ads account and advertising payments. Each entity is identified above according to its respective role in the business.