Terms & Conditions
This website is operated by Sophie & Grace Melbourne, a trading name of Elevana Group LLC (Company No. 2026-001956883), registered at 30 N Gould St, Sheridan, WY 82801, United States. Throughout the site, "we", "us" and "our" refer to Sophie & Grace Melbourne.
Sophie & Grace Melbourne offers this website, including all information, tools and services available from it, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing from us, you engage in our "Service" and agree to these Terms & Conditions, including all policies referenced herein. Please read them carefully; if you do not agree, you may not use the Service.
1 – Online use conditions
You confirm you are of legal age to enter into a contract in your jurisdiction, or have the necessary consent from a parent or legal guardian where required.
You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction, nor transmit any viruses or destructive code. A breach may result in immediate termination of your Services.
2 – General conditions
We reserve the right to refuse service to anyone at any time, to the extent permitted by law.
Your content (excluding credit card information) may be transferred unencrypted; credit card information is always encrypted.
You agree not to reproduce, copy, sell or exploit any portion of the Service without our written permission.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
3 – Accuracy of information
We are not responsible if information on this site is not accurate, complete or current; it is provided for general information only.
We reserve the right to modify the contents at any time without obligation to update.
4 – Modifications to service and prices
Prices are subject to change.
We may modify or discontinue the Service at any time.
Any changes will not affect an order that has already been accepted by us, except where permitted or required by law.
5 – Products or services
The presentation of products is a non-binding online catalogue. Clicking "Buy" constitutes an offer to purchase the selected product. An automated confirmation email confirms receipt of your order but does not necessarily constitute acceptance.
We reserve the right to accept or decline an order, subject to applicable law.
Statutory consumer guarantee rights apply. For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For customers in New Zealand, applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 apply.
Certain products may be available online only and in limited quantities, returnable in accordance with our Refund Policy and applicable consumer law.
We try to display colours and images accurately but cannot guarantee your screen's display.
Products may ship directly from our suppliers. Where applicable, customs duties, import taxes or other charges will be communicated to the customer before purchase where reasonably possible.
Nothing in this section limits any consumer rights that apply under Australian or New Zealand law.
6 – Billing & account accuracy
We may refuse or limit any order where permitted by law.
You agree to provide current, complete and accurate purchase and account information and to update it promptly so we can complete your transactions.
7 – Optional tools
Third-party tools may be provided "as is" without warranty from us and may be subject to the terms of the relevant third-party provider. Your use of such tools is at your own risk.
8 – Third-party links
Third-party links may lead to sites not affiliated with us. We are not responsible for the content, policies or practices of third-party websites.
Complaints about third-party products or services should be directed to the relevant third party.
9 – User submissions
If you send ideas, suggestions, comments or other submissions, you agree that we may use them without restriction or compensation, to the extent permitted by law.
We may remove content we deem unlawful, defamatory, threatening, abusive or objectionable.
You are responsible for the accuracy and legality of your comments and submissions.
10 – Personal information
Your submission of personal information is governed by our Privacy Policy, available on our website.
11 – Errors and omissions
The site may contain errors or omissions relating to descriptions, prices, promotions, shipping, availability or other information.
We may correct these errors and omissions and, where permitted by law, cancel or modify orders affected by materially inaccurate information.
If an order is cancelled, any amount paid for the affected order will be refunded where applicable.
12 – Prohibited uses
You may not use the site for unlawful purposes, to violate laws, infringe intellectual property rights, harass or discriminate, submit false information, upload viruses or malicious code, collect others' data without authorisation, spam or phish, or interfere with security features.
13 – Disclaimer; limitation of liability
We do not guarantee that the Service will always be uninterrupted or error-free.
The Service and products are provided "as is" and "as available" only to the extent permitted by law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under applicable law.
For customers in Australia, the mandatory consumer guarantees under the Australian Consumer Law apply. For customers in New Zealand, applicable consumer guarantees and remedies under the Consumer Guarantees Act 1993 apply.
14 – Indemnification
To the extent permitted by law, you agree to indemnify Elevana Group LLC, Sophie & Grace Melbourne and their affiliates against claims arising from your breach of these Terms & Conditions or your unlawful use of the Service.
This does not apply to the extent that the relevant claim or loss results from our own breach of applicable law.
15 – Severability
If any provision is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
16 – Termination
These Terms remain valid until terminated by you or by us.
We may terminate or suspend your access to the Service where permitted by law if you breach these Terms & Conditions or use the Service for unlawful, fraudulent or abusive purposes.
17 – Entire agreement
These Terms & Conditions, together with the policies referenced herein, constitute the entire agreement between you and us concerning your use of the Service and purchases made through the website.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.
18 – Governing law
These Terms & Conditions are governed by applicable laws, subject to any mandatory consumer protection laws that apply to your purchase or use of our products and services.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any mandatory rights or remedies available to consumers in Australia or New Zealand.
19 – Changes
We may update these Terms & Conditions from time to time.
The latest version will always be made available on this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.
20 – Contact
If you have any questions regarding these Terms & Conditions, please contact us at: